Support
Answers to the common questions, and a direct line if yours isn't here.
Enter the start and end time — if the end is earlier than the start (say 19:00 to 07:00), the app understands it ends the next day. Hours that fall in your night window get the night differential automatically if you've turned it on.
Check three things in Settings: your base rate, when overtime starts (per-shift and weekly), and your differentials. Most mismatches are a differential your employer applies that isn't set up yet — add it in Settings → Differentials.
On the old phone: Settings → Export backup file, and save it somewhere (Files, AirDrop). On the new phone: Settings → Restore from backup. Then tap Restore purchases so your subscription carries over.
Make sure you're signed into the same Apple ID that made the purchase, then try again. You can verify the subscription exists in iPhone Settings → your name → Subscriptions.
iPhone Settings → your name → Subscriptions → TwelveHr → Cancel. You keep access until the end of the period you've paid for. Your data stays on your phone either way.
We read everything. Include your iOS version and what you expected to happen — screenshots help a lot. Never include your real pay data unless you're comfortable sharing it.